In accordance with the fact that customer service and customer relationship has become a front – burner issue for organizations across the globe, we at UMC are constantly looking for ways to improve the quality of service delivery and at the same time manage costs. To achieve total customer satisfaction and provide customized solutions for them to adapt easily, we have created value added outsourcing services for our customer’s preference.
UMC today is one of the leaders in providing outsourced services. Since 2001, we have outsourced over 15000 employees to various National and Multi National clients. Currently we have over 1200 active employees all over UAE. We are known in the market today for our quick turn around times for visa processing as well as service delivery. We have built a reputation to be the best HR partner to do business with- where clients can rely on efficiency, transparency and honesty. The business functions covered through outsourcing are listed as follows :
- Customer Interaction Services (CIS)
- Call Center Operations.
- Back Office Operations.
- Direct Sales.
- Retails Sales
- Credit Collections
- HR and Administration
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